Shipping Policy

Last updated: 07 September 2026

Delivery time

We deliver across Pakistan within 3 to 5 working days of your order being confirmed.

Orders are dispatched within 24 to 48 hours of confirmation. Once your parcel leaves our warehouse, our courier partner takes 2 to 4 days to reach your address, depending on your city.

Working days are Monday to Saturday. Sundays and public holidays are not counted in the delivery timeline.

Delivery areas

We ship to all cities and towns across Pakistan, including Punjab, Sindh, Khyber Pakhtunkhwa, Balochistan, Gilgit-Baltistan and Azad Jammu & Kashmir.

Deliveries to remote or rural areas may take 1 to 2 additional days. Our team will inform you if your location falls outside standard courier coverage.

Shipping charges

Shipping charges, if any, are displayed at checkout before you confirm your order. Any free delivery offer applies only while that promotion is running and is shown clearly on the product page and at checkout.

Order confirmation

All orders are confirmed by phone or WhatsApp before dispatch. Please keep the number you provided at checkout switched on and reachable.

If our team is unable to reach you after three attempts within 24 hours, your order may be cancelled automatically.

Payment

We offer Cash on Delivery (COD) across Pakistan. You pay the courier when your parcel arrives at your doorstep.

Please keep the exact amount ready. Couriers may not carry change for large notes.

Tracking your order

Once your parcel is dispatched, we will share your tracking number by SMS or WhatsApp. You can use it to track your parcel on the courier's website.

If you have not received a tracking number within 48 hours of placing your order, contact us on WhatsApp at 0341 0700051.

Order changes and cancellation

You may change your delivery address or cancel your order before it is dispatched. Once the parcel has left our warehouse, changes are not possible.

To request a change, message us on WhatsApp at 0341 0700051 with your order number as early as possible.

Failed or refused deliveries

Our courier will attempt delivery up to two times. If you are unavailable at the given address, the courier will contact you on the number provided.

Parcels that are refused at the door or remain undelivered after two attempts are returned to us. Repeated refusal of Cash on Delivery orders may result in your number or address being blocked from placing future COD orders, and we may require advance payment for any subsequent order.

Delays outside our control

We work to meet the 3 to 5 day window on every order, but delays can occur due to courier backlogs, weather, strikes, public holidays, or circumstances beyond our control.

If your parcel is delayed beyond the stated timeline, contact us and we will follow up with the courier on your behalf.

Damaged or wrong parcels

Please inspect your parcel as soon as it arrives. If your item is damaged, defective, or incorrect, contact us within 3 days of delivery as set out in our Refund & Return Policy.

We strongly recommend recording an unboxing video. It is the fastest way to get a claim approved.

Contact us

Website: theecrin.store Email: ecrinsupport@gmail.com WhatsApp: 0341 0700051 Hours: Monday to Saturday, 10:00 AM – 7:00 PM (PKT)